General Terms and Conditions of Sale

Preamble:

These general conditions aim to define the terms and conditions under which the establishment AUMAGE XAVIER, Siret 39085589800024, (hereinafter referred to as “the Establishment”) allows its clients (hereinafter referred to as “the Client”) to benefit from its services within the various accommodations marketed by itself, under the brand Gite du Saint Julien, on its website Domaine Saint Julien at the address domaine-sj.com (hereinafter referred to as “the Site”).

They define the rights and obligations of the parties in the context of the remote reservation of services offered by the Establishment on its Site.

They govern all the necessary steps for the reservation and follow-up of the reservation between the contracting parties.

These general terms and conditions of sale apply to all reservations made online, via the Site, and throughout the duration of the services being available on the Site.

The Establishment reserves the right, without notice, to temporarily or permanently close access to its Site or the online reservation space.

The version of the general terms and conditions of sale applicable to the client is the one in force at the time of their reservation on the Site.

The Client, prior to ordering the services, declares that the reservation of these services is made for personal use. As a consumer, the client has specific rights, which would be jeopardized if the reserved services were for purposes within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity. He also declares to have the legal capacity allowing him to commit himself under these general conditions.

All information accessible on this site, enabling the reservation of services, is presented in French as well as in another foreign language.

The general terms and conditions of sale are governed by French law without prejudice to any potentially applicable mandatory protective provisions of the Client’s country of residence.

The Client’s agreement to the general terms and conditions of sale occurs during the reservation; no reservation is possible without this agreement. Indeed, these conditions are deemed to have been read and accepted by the Client at the time of their online reservation.

The Client has the option to save and edit these general conditions using the standard features of their browser or computer.

ARTICLE 1 – RESERVATION

The Client chooses the services presented on the Site.

They acknowledge having read the nature, destination, and booking terms of the services available on the Site and have requested and obtained necessary and/or additional information to make their reservation with full knowledge.

The reservation is deemed accepted by the Client at the end of the reservation process.

The reservation is deemed formed upon receipt of the reservation request by the Establishment, or upon online prepayment by credit card.

The Client undertakes, prior to any reservation, to complete the information requested on the reservation request. They attest to the truth and accuracy of the information provided.

The reservation procedure includes the following steps:

– Step 1: search and choice of accommodation and rate
– Step 2: selection, if applicable, of one or more additional services (valid only on the Site)
– Step 3: verification of the reservation details, its total price, applicable sales conditions, and any adjustments to the choice (room, rate, additional service)
– Step 4: entering the Client’s contact information
– Step 5: entering the credit card for prepayment
– Step 6: reviewing and accepting the general terms and conditions before validating the reservation
– Step 7: validation of the reservation by the Client.

The Establishment acknowledges receipt of the Client’s reservation request by promptly sending an email to the Client at the email address they have previously provided.

In the case of online reservation, the acknowledgment of receipt of the reservation by email summarizes the contract offer, the reserved accommodations, prices, the date of the reservation, the number of people accommodated, as well as the address of the Establishment to which the Client can address their complaints.

Therefore, for any complaint regarding a reservation, the customer service is at your disposal.

To write to us: Aumage Xavier – Gite du Saint Julien – 1130 chemin de la Nible – 26170 BUIS LES BARONNIES, or by email at contact@domaine-sj.com

ARTICLE 2 – PRICE AND PAYMENT

The prices related to the reservation of services are indicated before and during the reservation.

The prices indicated are per room for the number of person(s) and the selected date.

Prices are confirmed to the Client in the total amount including taxes in euros and are only valid for the duration indicated on the Site.

Unless otherwise stated on the Site, additional services (breakfast, half-board, full board, etc.) are not included in the price.

The tourist tax, if presented on the rates page, must be paid directly on-site to the Establishment.

Prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the billing date.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the billing date.

Some promotional offers available on the internet are sold exclusively on the Site, either only remotely and in no case directly at the Establishment’s reception.

Prepayment refers to any payment made at the time of booking by the Client.

The Client provides their bank details for prepayment by directly indicating, in the designated area (secured input by SSL encryption), the card number without spaces between the digits, as well as its expiration date and the visual cryptogram. It is imperative that the validity period of the card used covers the reservation period. Indeed, without this, in case of cancellation, any possible refund of the amounts paid cannot take place.
The Establishment may also ask the Client to present an identity document for the purpose of preventing credit card fraud.

At the time of prepayment, the amount debited during the reservation corresponds to the total amount indicated during the reservation. Local taxes, such as the tourist tax, must be paid on-site, as well as any additional services chosen on-site.

Once the online prepayment is made, the amount paid is debited at the time of the reservation. Once the prepayment is made, the Client receives an email confirmation of their reservation.

ARTICLE 3 – CANCELLATION

3.1 Cancellation by the Client:

It is reminded to the Client, in accordance with Article L. 221-28 of the Consumer Code, that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code regarding accommodation services provided on a specified date or according to a specified periodicity.

Reservations with prepayment cannot be canceled for a refund under certain conditions. It is imperative that the expiration date of the card used during prepayment covers the reservation period. Indeed, without this, in case of cancellation, any possible refund of the amounts paid cannot take place.

The cancellation of the reservation must be made directly with the Establishment, whose contact details are specified on the acknowledgment of receipt of the reservation sent by email.

Any request for cancellation must be made by letter or email. The date of the cancellation request taken into account will be the date of receipt of the letter by the Establishment.

The cancellation will only be effective when the Establishment has confirmed to the Client by letter or email its acceptance. The Establishment will then have a period of eight days to refund all or part of the amounts paid according to the following conditions:

– No penalty will be applied if the cancellation occurs at least 30 days before the scheduled arrival. The Client will be fully refunded the amounts paid.

– If the cancellation occurs less than 30 days and more than 15 days before the arrival date, 50% of the total amount of the stay is due, so the Client will be refunded only 50% of the amounts paid.

– If the cancellation occurs less than 15 days before the arrival date or in case of no-show, 100% of the total amount of the stay including all services purchased during the reservation is due. No refund will be made.

Any stay started is due in its entirety. In the case of a reservation with prepayment, no refund will be granted for this reason.

3.2 Cancellation by the Establishment:

Any reservation request can be canceled within 24 hours after sending the acknowledgment of receipt of the reservation by the Establishment, which will immediately notify the Client by email to the address provided during the reservation, without any penalty being applied. The full amount paid will be refunded within 48 hours. These cancellations by the Establishment are rare but can correct a synchronization problem with schedules, for example (if possible, the Establishment may suggest in this case to the Client to book a similar available accommodation, as all accommodations are unique).

ARTICLE 4 – USE OF THE FACILITIES

Check-in is possible from 4:00 PM to 8:00 PM. Any late arrival must be reported.

The Client accepts and undertakes to use the accommodation as a good family head. Any behavior contrary to good morals and public order will prompt the Establishment to ask the client to leave without any compensation or refund if payment has already been made.

The Establishment provides the Client with free internet access via wifi, available in certain areas of the establishment. The Client undertakes that the computer resources made available to them will not be used for fraudulent or illegal purposes, and in particular to commit any act of counterfeiting of third-party rights, hacking, and/or illegal downloading protected by copyright or neighboring rights sanctioned by the Intellectual Property Code. The choice to use the Establishment’s wifi is entirely the responsibility of the Client and releases the provider from any liability regarding its use.

The Establishment has a swimming pool, governed by internal regulations available at the reception of the Establishment. Its use must be in harmony with the other occupants. It has an alarm and a fence, but swimming is unsupervised. It is entirely the responsibility of the Client. Any fall, drowning, or danger cannot in any case lead to legal action against the Establishment.

Furthermore, the Establishment reserves the right to deny access to the pool in case of doubt about water quality, without this having any impact on the payment of the stay or the request for a discount from the Establishment, which provides it free of charge.

For safety reasons, all rooms and common areas are non-smoking.
The Establishment requires the greatest vigilance when the Client smokes outside and provides ashtrays for this purpose.

Pets are not allowed.

The reservation is made for a specific number of people. If the number of clients exceeds this number or is not in compliance with the terms of the reservation, the Establishment may refuse additional clients. This refusal cannot be considered as a modification or termination of the contract at the initiative of the Establishment, so in case of departure of a number of clients greater than those refused, the corresponding price for the initial cost of accommodation remains acquired by the Establishment.

However, depending on the nature of the observed disagreement, the Establishment may propose an amicable solution suitable for both parties based on its availability (such as renting an additional room, for example).

The Client, having confirmed a reservation for a specific period, cannot in any circumstances claim any right to remain on the premises at the end of the rental period. Unless expressly agreed otherwise, the Client must leave the room before 10:00 AM on the day of the end of the reservation. Otherwise, they will be charged an additional night as compensation, without them being able to claim to keep the room.

In case of interruption of the stay by the client, the entire initially agreed price will be collected.

Any reservation is nominative and cannot in any case be transferred to a third party, whether free of charge or for a fee or for commercial purposes.

The Client is responsible for all damages occurring through their actions or those of their companions under their responsibility. They are encouraged to take out a vacation insurance contract for these various risks. Note that the reservation does not include cancellation insurance, and it is recommended for the Client to possibly take out cancellation insurance with their insurer.

ARTICLE 5 – LIABILITY

The photographs and videos presented on the Site are purely indicative. Even if every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the presented accommodations give as accurate an overview as possible of the accommodation services offered, variations may occur, notably due to changes in furniture or possible renovations.

The Establishment cannot be held responsible for the non-performance or improper performance of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the client, including the unavailability of the internet network, inability to access the website, external intrusion, computer viruses, or in the case of prepayment not authorized by the cardholder’s bank.

Any reservation or payment that would be irregular, inoperative, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the reservation at the client’s expense, without prejudice to any civil or criminal action against the latter.

ARTICLE 6 – COMPLAINT

Complaints regarding the non-performance or improper performance of services must, to facilitate their processing, be brought to the attention of the Establishment in writing within eight days after the departure date of the accommodation directly to the Establishment at the customer service contact details indicated above.

After contacting customer service to try to resolve the dispute amicably, and in the event of a negative response or the absence of a response within sixty days from the filing, the client can contact the Tourism and Travel Mediator within twelve months after the first complaint.

ARTICLE 7 – PROTECTION OF PERSONAL DATA

In accordance with Law No. 2018-493 of June 20, 2018, on the protection of personal data and the General Data Protection Regulation (GDPR), the Client is informed that the information provided during the reservation is subject to processing of personal data for the management of reservations and clients, billing and payment needs, as well as for commercial prospecting purposes.

During their stay, the Client may be photographed or filmed during events organized and in which they participate. For commercial purposes, these photos and/or films may be published on the domain’s social media sites: website, Facebook, Instagram, etc. The Client has the right of access, modification, rectification, and deletion of personal data concerning them. They can make this request by mail and email to the Establishment at the contact details listed on their reservation acknowledgment.

The Client has the right to object for legitimate reasons, the right to question, access, and rectify personal data concerning them.

Note that the Establishment may send the Client an “newsletter” (information letter), promotional offers, a satisfaction survey following their stay, etc., by email.